Throughout the previous decade, various industries have repeatedly argued for the benefits of digitization. The hospitality and foodservice industries had managed to keep COVID-19 at bay for a long time, but that altered in an instant.
When COVID-19 compelled hotels and restaurants around the world to limit contact between clients and workers, they realized the need of digitization. While technology adoption does necessitate a financial and time investment, the advantages far outweigh the expenses.
The following are the top five advantages of opting for contactless dining:
Increases the average table value
High-margin goods may be made more enticing and delightful by optimizing digital menus for smartphones. Smart algorithms can be integrated into digital menus to provide suggestions based on visitor profiles. As a result, the worth of each table increases. Furthermore, self-serve technologies such as kiosks and online ordering has shown that and there is less social friction, customers are more likely to spend more.
Boost employee output
For personnel, cashless dining means less back-and-forth. As a result, the team can become significantly more productive. Staff must frequently move from one table to another to take orders, serve out dishes, receive money, and check on guests in the conventional dining experience. That means a lot of time is spent just moving around the dining floor. Staff have more time to focus on other tasks because guests handle the ordering and payment processes themselves.
Table Turnaround Time is Reduced
Guests often spend roughly 20% of their time waiting for the actual menu or for the personnel to take their order while sitting at a restaurant. This has a significant impact on a restaurant’s sales. Contactless dining can assist increase table turnover time, which is one of the most significant restaurants KPIs.
Guests shouldn’t have to wait for selections to be brought out, orders to be taken, or even to pay their debts because they can control almost everything from their mobile device. As a result, with contactless eating, serving more customers within the same time is now possible with the best find contactless order systems for restaurants.
Order Accuracy Has Improved
Staff members frequently operate in a noisy and hectic setting, making it easy for them to mishear or misinterpret a guest’s request. Not to mention the fact that most employees and consumers now wear face masks that might impede discourse, increasing the likelihood of misinterpretation. Contactless dining eliminates the possibility of mis ordering or misunderstanding of orders while they are being received. Customers conduct the ordering themselves, which is a huge advantage of contactless ordering. There’s also less chance that personnel will misinterpret an item or misunderstand precise instructions because customers may pick, examine, and make their own orders. As a result, restaurants will be able to provide their customers with a smooth ordering experience.
Contact is reduced
Last but not least, the most significant advantage of a contactless dining experience is the lack of touch between the guest and the personnel, as well as the elimination of the physical menu and currency.
For its human-intensive nature and participation of people at physical goods at every stage, COVID-19 has driven the hotel industry to its knees. Contactless dining eliminates the need for menus, pencils, and receipts, requiring visitors to only touch their own smart phone.